Refund, Return & Cancellation Policy

At RepairTech Solutions, we aim to maintain total transparency across all our repair services, certified refurbished device sales, and spare parts purchases. Below is our comprehensive policy governing service cancellations, product returns, and refund processing.

1. Device Repair Services & Diagnostics

  • Unfixable Devices: If your device is declared unfixable due to severe motherboard damage, burnt logic boards, or unrecoverable chip level faults, you will not be charged for the repair.
  • Service Cancellations: You can cancel a repair order at zero charge anytime before you approve the diagnostic estimate. Once you give approval and part installation begins, labor and replacement part fees apply.
  • Doorstep Pick & Drop Cancellations: If you schedule a doorstep pickup and choose to cancel or decline the repair estimate after inspection, a nominal pickup and diagnostic inspection charge of ₹299 applies to cover logistics.

2. Certified Refurbished Devices & Accessories

  • 7-Day Replacement Guarantee: Certified refurbished smartphones, MacBooks, laptops, and original accessories purchased directly from RepairTech come with a 7-day hassle-free replacement window from the date of receipt.
  • Return Conditions: Returned products must be in their original physical condition with all tags, accessories, diagnostic seals, and original tax invoices intact. Products showing post-purchase physical drops, liquid entry, or altered serial numbers are ineligible for return.

3. Refund Processing & Timelines

  • Approval & Inspection: Once a returned refurbished device is received and inspected at our Marathahalli or Jayanagar service hub, your refund will be processed within 24 to 48 hours.
  • Payment Credit Window: Approved refunds are credited back to your original payment method (UPI, Credit/Debit Card, Net Banking, or Digital Wallet) within 5 to 7 business days, depending on your bank processing cycle.

4. How to Initiate a Return or Refund Claim

  • Call / WhatsApp: Contact our customer team at +91 91488 00397 (Marathahalli) or +91 98869 46569 (Jayanagar).
  • In-Store Visit: Walk into either center with your device and purchase invoice for immediate evaluation and on-the-spot processing.