Privacy Policy

At RepairTech Solutions ("RepairTech", "we", "us", or "our"), accessible via repairtech.in, protecting your personal privacy and device data confidentiality is our priority. This Privacy Policy details how we collect, use, and protect your information when you visit our website, use our repair services, or request doorstep device pickup across Bangalore.

1. Information We Collect

Personal & Contact Details: Name, phone number, email address, and delivery address when you request a quote, schedule a doorstep pickup, or purchase products/services.
Device Details: Brand, model, IMEI/serial number, lock screen credentials (if required for quality testing), and technical fault descriptions.
Payment Information: Payment processing data handled securely through encrypted payment gateways (e.g., Paytm, Razorpay, or UPI). We do not store raw credit/debit card details on our servers.
Technical & Browsing Data: IP address, browser type, device type, and browsing interaction metrics via cookies to improve site performance and advertising accuracy.

2. How We Use Your Information

To process repair orders, schedule doorstep pickup/delivery, and provide service status updates.
To communicate diagnostic findings, cost estimates, and warranty coverage details.
To send customer support communications, invoice details, and service feedback surveys.
To comply with local legal obligations and fraud prevention protocols.

3. Data Security & Device Confidentiality

Strict Confidentiality: We respect your personal privacy. Our technicians follow strict confidentiality protocols when handling customer hardware.
Secure Access: Passcodes provided for post repair diagnostic checks are used strictly by authorized engineers to test hardware functionality (cameras, touch response, audio IC, sensors) and are cleared/logged securely.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Information is only shared under necessary operational conditions:

Logistics Partners: Shared with delivery executives or courier partners strictly for doorstep device pickup and return delivery within Bangalore.
Payment Service Providers: Transmitted securely to authorized payment gateways for payment processing.
Legal Requirements: Released only if required by law, regulation, or legal process under Indian jurisdiction.

5. Your Rights & Data Access

You have the right to request access to, correction of, or deletion of your personal contact records stored with us. To update your information, contact us at our service centers.

6. Contact Us

For any privacy related questions or data requests, please reach out to us:

Email: support@repairtech.in
Marathahalli Center: Shop 202, 2nd Floor, Krishna Summit, Aswath Nagar, Marathahalli, Bengaluru 560037 | +91 91488 00397
Jayanagar Center: Shop 102, 1st Floor, Sri Krishna Complex, Jayanagar, Bengaluru 560011 | +91 98869 46569